The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.

Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.

In our Customer Relations/Customer Service seminars participants will:

• Gain valuable insights into client concerns as we embark on the new millennium, with an emphasis on service and quality
• Understand how to handle inquiries and/or complaints in ways that create improved, lasting relationships with clients
• Learn to promote positive "chemistry" between their company and client by recognizing and responding to the needs of each individual, depending behavioral styles
• Learn how-even in the face of doubt, misunderstandings, and objections-to respond appropriately to the emotions of clients or co-workers; then develop facts, and recommend value-building solutions
• Acquire techniques for seeing issues from clients' perspectives, creating value-adding options for clients, and making sure clients recognize the added value they are getting
• Learn how to gain agreement from clients and reinforce mutually satisfying long-term relationships
• Develop understanding of how to transform their organizational units from groups into teams

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“The most educational part of the program for me was the interactive role playing. The course content offered me focus of forgotten information. The presenters were lively and kept our attention. My experience with your training staff was very engaging and knowledgeable.”

Roxine Etzelmiller, Office Manager
National Oilwell Varco
Casper, Wyoming

Seminars & Workshops: are scheduled for both groups at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.

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Customer Service Training Programs, Seminars & Workshops are available in the  US and Canada:
Alabama   Alaska   Alberta   Arizona   Arkansas   British Columbia   California   Colorado   Connecticut   Washington, DC   Delaware   Florida   Georgia   Hawaii   Idaho   Illinois   Indiana   Iowa   Kansas   Kentucky   Louisiana   Maine   Maryland   Massachusetts   Michigan   Minnesota   Mississippi   Missouri   Montana   Nebraska   Nevada   New Hampshire   New Jersey   New Mexico   New York   North Carolina   North Dakota   Ohio   Oklahoma   Ontario   Oregon   Pennsylvania   Quebec   Rhode Island   South Carolina   South Dakota   Tennessee   Texas   Utah   Vermont   Virginia   Washington   West Virginia   Wisconsin   Wyoming