Successful service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication.
To develop, maintain and expand their business, companies must satisfy a complex array of customer needs. It may be difficult for employees to adequately respond to these demands in an environment shaped largely by uncontrollable external forces.
Pressures such as:
can keep your company scrambling to remain competitive. Daily market factors place new and more sophisticated demands on your customer support groups.
Our Exceptional Customer Service Skills program provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction. Includes 6 e-learning videos.KEY OUTCOMES
Experience this course as a half day or full day workshop on site at the location of your choice or try our online virtual customer service training.
“The class was incredibly valuable. I think most people--myself included--take customer service for granted. We live and die by cliches and things we think we're doing correctly. The course opened up my eyes to ways to do what I'm doing, but better.”
“Amazing experience, this class opens doors on how to approach day to day interaction”
“The class was very informative and gave me great tools to improve the way I interact with customers.”
“Excellant speaker; kept us engaged continually. Loved the program!”
Keep customers on your side by avoiding
the Customer Service Sins.