Exceptional customer service is the best way to ensure that every customer has a positive experience.
Successful service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication.
To develop, maintain and expand their business, companies must satisfy a complex array of customer needs. It may be difficult for employees to adequately respond to these demands in an environment shaped largely by uncontrollable external forces.
Pressures such as:
- Identifying their misconceptions about assertiveness
- Addressing the emotional and cognitive roadblocks that impede their ability to be assertive
- Developing a set of best practice assertiveness skills
- Practicing those new skills through various activities and role play exercises
can keep your company scrambling to remain competitive. Daily market factors place new and more sophisticated demands on your customer support groups.
Our Exceptional Customer Service Skills program provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction. Includes 6 e-learning videos.
KEY OUTCOMES- Unlock insights into customer needs
- Build chemistry by understanding different behavioral styles
- Gain customers' perspectives, creating value-addoptions
- Recommend reality-based, value-building solutions
- Strengthen relationships by handling complaints with empathy
- Reinforce mutually beneficial long-term relationships
Experience this course as a half day or full day workshop on site at the location of your choice or try our online virtual customer service training.
Customer feedback:
“The class was incredibly valuable. I think most people--myself included--take customer service for granted. We live and die by cliches and things we think we're doing correctly. The course opened up my eyes to ways to do what I'm doing, but better.”
Tim Fairman, Implementation Coordinator, Onyx Data Solutions
“Amazing experience, this class opens doors on how to approach day to day interaction”
Christopher Osorio, Field supervisor, Saks Metering
“The class was very informative and gave me great tools to improve the way I interact with customers.”
Shanna Nutt
“Excellant speaker; kept us engaged continually. Loved the program!”
Vaska Wunsche, Sales, Gluten Intolerance Group
Onsite Customer Service Training
Virtual Customer Service Training
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Keep customers on your side by avoiding
the Customer Service Sins.
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