The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.
To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.In our Customer Relations/Customer Service seminars participants will:
Date: May 6th, 2004
Location: Kent, Washington
The part of the program I liked most was the personality decision, how to better interact, communicate with customers. Scott was well prepared, and enjoyable.
Customer Service Rep.
Its great to be able to recognize the different personality types and how to deal with them accordingly. Your instructor Scott Potter did an excellent job, kept it light and very interactive.
Seminars & Workshops: are scheduled for both groups at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.
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Keep customers on your side by avoiding
the Customer Service Sins.