We know you are busy. Yet Customer Service is Crucial! What to do? We are excited to present the virtual version of our popular Exceptional Customer Service class, instructor led training offered right from your desktop, laptop or mobile device!

This program will develop and strengthen the customer communication skills of any customer service representative through extensive role-playing, interactive exercises, field work and team coaching. Peer-to-peer, formal and informal feedback will improve your employees ability to successfully manage customer service situations.

This program is based on four interactive, 90-minute live virtual modules utilizing virtual collaboration tools that will engage each and every participant. Each 90 minute module will include a minimum of 45 interaction activities to keep learners fully engaged and ensure knowledge transfer.

In addition, each training module is supported by field work assignments and team follow-up coaching session from our professional customer service training consultants. The field work and coaching provides an additional value to Baker Communications customers beyond anything offered by other web-based training programs. Through the field work and coaching, students will immediately apply the skills they have learned to real life customer service situations, and then receive constructive feedback in a team setting to ensure higher retention and production.