The challenge of conducting effective and efficient internal customer service is a critical task of management. IT managers must balance their organization's culture, history, and legacy systems needs with the interpersonal needs of their internal customers. IT customer service is not just a matter of merely fixing individual stand alone needs and problems. Other considerations include maintaining or enhancing the relationship of the consulting partnership with end users while attempting to meet the strategic direction needs of the corporation.
Our Information Technology (IT) Consultative Service Training Skills/Relationship Building Seminar gives IT employees powerful new insights into internal customer behavior, their own behavior and all of the necessary tools for creating real value for their internal customers.
Keep customers on your side by avoiding
the Customer Service Sins.