Successful customer service is an on going process of meeting and exceeding customer expectations. It requires good interpersonal skills and efficient and effective communication. Our Managing Customer Service class will help to arm participants with both skills, and lessons in dealing with the public. Employees will enhance their ability to manage customer behavior and to develop the skills necessary to be successful.

This high impact, skill awareness and practice customer service class will improve how your staff deals with the general public. 
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The description of the different behavioral styles and the assessment provided for each team member in this class was extremely helpful.  

Michael Henry
Forms Production Manager
Houston, Texas  

Customer Service Class

• Why Is Customer Service Important
  I didn't have any difficulty learning the value of good customer service. I didn�™t have to take a customer service class.
• 5 Tips On Getting Your Customers To Love You
  So here are 5 tips on how to make your customers love you. Consider this a miniature customer service class from me to you.
• Customer Service
  Perhaps only the professionals in customer service class can come up with a firm definition of what customer service is all about.
• Going the Extra Mile With your Clients
  Every member of your team is responsible for the marketing of your business. Every one of them must be given a regular customer service class to teach them the importance of good service.
• The ABCs of Customer Recovery
  This week I present 26 little ideas from our customer service class to help you respond to complaints and difficult customers with much more ease�.the ABC's of Customer Recovery.
• Outshine the Competition with Customer Service
  Be sure that every employee that has customer contact is well-trained in the best customer service class to provide excellent customer service.
• Dealing with Difficult Clients
  The second step may be to augment your understanding of conflict, and why it arises in the first place. Universal Class has a wonderful online customer service class called Mastery Over Anger
• The Golden Rule of Customer Service
  However, in one form or another we have learned this rule for as long as we can remember. It is really a synopsis of every good customer service class.
• How to Get More Customers Just by Knowing Their Name
  How many times have you forgotten your client or customers name? Once, twice, three times? You don�™t need a customer service class to tell you that is a bad thing to do.
• The Best Way to Deal with Customers
  A good customer service class can teach you techniques for handling customer problems without high stress for you.
• Browsers Become Buyers
  remember what you learned in customer service class. Don�™t ever imagine that pushing the point will win you a sale. It won't. In fact, it's more likely to have the opposite impact.
• Closing Time
  I am not sure however you can grow a business being employee-centric in THIS manner. They really need a customer service class.
• A Guide To Great Customer Service
  If you are starting an online business and you want to build instant credibility with your customers, then any customer service class will advise you to have your phone number and civic address clearly posted on your site.
• Is Bad Customer Service Killing Your Business?
  They had apparently all ignored the teacher in their customer service class in that same way.
• Blast Those Call Centers!
  I think that the banks have decided that we'd all like to have it cheap. Instead they need to take a customer service class.
• Bad Attitudes Mean Lost Business so take a Customer Service Class
  Your employees�™ attitudes affect your customers, and your customers are the lifeblood of your business. The result of bad attitudes whether it be yours or your customers�™, is lost business.
• Reservations and Low Expectations
  A customer service class cannot teach a rep how to wave a magic wand and produce a king-size bed or a four-door sedan.
• 10 + 1 Strategies to Increase Customer Loyalty
  Key clients may require a visit, an extra call or a personal note. Set appropriate times up front so you are well prepared. Remember the points you covered in our customer service class.
• Killer Phrases
  A customer service class for your employees must teach the positive and negative aspects of telephone interactions to avoid such deal “killers”.
• Tools for Professionalism in Customer Service
• Customer Service Class - How Well Do You Know Them?
• Call Center Intelligence
• 4 Steps for Turning Customer Moments Into Customer Experiences
• 10 Customer Service Class Tips
• Customer Service Class -The Truth About Lifelong Loyal Customers
• Customer Service Class: How Much Do Unhappy Customers Cost?
• How to Make Your Business Thrive in the 21st Century
• For Web Design and Development Businesses Exceptional Customer Service Is the Name of the Game
• Customer Service Class: Learn to Anticipate Your Customer's Needs
• The Power of Reciprocity: Why Giving to Your Clients Will Pay You Dividends
• Inconsistent Customer Service: A Tale of Two Stores
• How to Know If Your Customer Is Confused
• Customer Service Class: Great Expectations
• Putting The Serve Back Into Customer Service
• Foolproof Customer Service Strategies (That Only A Fool Would Try!)
• Making the Most of Newsletters
• Customer Service Class Tips from an Expert
• Customer Service Class: Good Customer Service Made Simple
• Take Care of Yourself Before You Take Care of Your Customer
• Customer Service Class: Six Keys to Creating Wow Experiences
• Top Tips on Why And How To Improve Your Customer Care Service
• Never Go to a Doctor Whose Office Plants Have Died
• Customer Service Class: Need to Concentrate on the 2 Ps of Customer Service
• Client Recovery: Guarantees and Communication
• Customer Servicer Class: Steps to Ensure Success