Seminar Outline:
Successful customer service is an on going process of
meeting and exceeding customer expectations. It requires good
interpersonal skills and efficient and effective
communication. Managing Customer Service Skills will help to
arm participants with both skills, and lessons in dealing with
the public. Employees will enhance their ability to manage
customer behavior and to develop the skills necessary to be
successful.
This high impact, skill awareness and practice seminar will
improve how your staff deals with the general public.
Seminar Objectives:
Participants in the Managing Customer Service
seminar will:
- Learn to deal effectively with angry or annoyed
customers.
- Learn to Under promise and over achieve.
- Understand and know what to do if the problem is bigger
than they thought.
- Know how too express what you can do not what you can't
do.
- Understand how to handle complaints in ways that create
improved, lasting relationships with their customers.
- Learn what not to say.
- Learn how in the face of doubt, misunderstandings, and
complaints not to tell customers what they should have
done.
- Learn not to blame.
- Practice and learn how to manage customer expectations
- Acquire techniques for seeing issues from the customers
perspective.
| Class Size: |
6-15 (Please note that we can increase the class size
for private seminars) |
| Length: |
3 hrs |
| Time: |
9:00 AM - 12:00 PM or 1:00 PM to 4:00 PM |
On-Site Customer Service Training: can be tailored to the needs of client
organization and delivered on-site at time and location of
client choice.
For more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.