Seminar Outline:
Customers are the life-blood of any
business so providing great customer service is critically
important. Your customers expect to receive the same quality
of customer service as what they perceive they are giving.
Keeping your customers satisfied needs to be the goal of
everyone in your organization. Our Customer Service Skills
Seminars teach the powerful tools that guarantee that
participants gain the insight into their client behavior and
learn the effective tools for creating lasting client
satisfaction.
To develop, maintain, and expand business,
this Customer Service Skills seminar teaches a complex
array of client need driven behavior, which is practiced and
critiqued in over 8 video taped exercises. The classroom
environment is shaped largely by external forces—competitors
seeking a larger piece of the pie, new entrants into the
market, product innovations, and increasingly insistent calls
for improved quality and reduced prices. These and other
factors create heavier demand on participants to exhibit award
winning customer service skills and techniques. Successful
customer service is a combination of technical expertise, the
ability to manage both information and people, and efficient,
productive communication.
Seminar Objectives:
Participants in the Customer Service skills seminar
will learn to:
- Practice and learn handling difficult objections
- Shorten the sales cycle for first time callers
- Gain valuable insights into client concerns
- Handle incoming call complaints
- Learn to be proactive rather than reactive
- Learn to show empathy
- Gain agreement from unhappy clients
- Work as a team when dealing with customer concerns
| Class Size: |
6-15 (Please note that we can increase the class size
for private seminars) |
| Length: |
1 day |
| Time: |
8:30 AM - 5:00 PM |
On-Site Customer Service Training: can be tailored to the needs of client
organization and delivered on-site at time and location of
client choice.
For more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
