Seminar Outline:
Our managing customer service training seminars, workshops
and courses are skill based and practice driven. The classes
will increase your staff's effectiveness in properly dealing
with your customers. Our goal is to help you develop,
maintain, and expand your business by maintaining your present
client base while satisfying the needs of new customers you
interact with.
It may be difficult for you to adequately respond to your
customers needs in a value added manner. Our one day "Exceptional
Customer Service" seminar will put the Customer back
in your customer service effort.
Successful service is no longer a matter of mere technical
proficiency. Rather, it is a combination of technical
expertise, the ability to manage both information and people,
and efficient communication. Our Seminar will teach your
customer service staff by giving them powerful new insights
into client behavior, in addition to effective tools for
creating lasting client satisfaction.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
| Class Size: |
6-15 (Please note that we can increase the class size
for private seminars) |
| Length: |
1 day |
| Time: |
8:30 AM - 5:00 PM |
On-Site Customer Service Training: can be tailored to the needs of client
organization and delivered on-site at time and location of
client choice.
For more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
