Customer Service In the Workplace

When economic conditions place undue stress upon the financial health of an organization, companies of all shapes and sizes quickly find out the importance of providing customer service to maintain viability. Customers are more demanding than ever and having a solid approach to ensuring customer satisfaction will enable a company to stand out from a crowded field of competitors. Software companies, financial institutions, industrial manufacturers, real estate agencies, automobile service centers – all industries can benefit from the integration of customer service concepts into their daily routine. Our Customer Service in the Workplace training program introduces participants to the most essential components of customer service and how they can be used on a daily basis when working with new or long-time customers.

Every company is focused on building and maintaining successful relationships with their customer base so as to drive growth and increase revenue. Our Customer Service in the Workplace seminar is centered on customer behavior and the various factors that shape and influence interactions and customer satisfaction. This customer-focused approach is practiced via numerous audio taped and videotaped exercises. Peers and a senior level instructor provide collaborative feedback that enables participants to make appropriate adjustments in the approach they take towards providing customer service. Open discussion sessions enable individuals from all walks of life to discuss personal experiences and success stories. At the end of the Customer Service in the Workplace program, participants will have learned how to use various tools and time-tested skills to drive customer satisfaction and positively affect the bottom line.

Seminar Objectives:

Participants in the Customer Service skills seminar will learn to:

Use proven techniques to provide more effective customer service
Listen for verbal cues to understand customer behavioral types
Understand how to communicate more effectively based on customer needs
Use customer service skills to strengthen relationships
Deal with all interactions to ensure customer satisfaction
Establish “chemistry” with customers
Acknowledge customer concerns
Handle the most demanding customers
Manage unreasonable expectations and requests
Effectively handle complaints and customer satisfaction issues
Be proactive rather than reactive
Gain cooperation from unhappy customers
Become part of a service philosophy within their organization

To maximize your customer service teams effectiveness we suggest our custom, private customer service seminars offered in house at the location of your choice.