Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshops: Learn How Not To Give Poor Customer Service With Customer Service Workshops
Excellent customer service is so important to the success of an organization. This week really got me thinking about customer service, since I had an experience with poor customer service. This was regarding my cell phone. I will not mention the company, but I bought a smart phone 15 months ago. I told the customer service rep that I wanted to make sure I would get service in a particular area because I was going to be spending some time in that area. The customer service rep assured me I would get full service there for my desktop and my laptop, since in addition to the smart phone; I also purchased an air card.
Well, I went to the area and I had no service for the week I was there. I was not able to do any work on my business or even call my husband. When I came back into town, I went to the store and told them I did not get any service for the week I was there and I was told I would get service. They said there was nothing they could do. So I was stuck with the contract, even though they lied to me. When I bought my smart phone, I told the rep that I wanted insurance on it. They said they would take care of it. Well, this week my smart phone died after 15 months and there was no insurance on it. The company told me there was nothing that could be done and that I would need to upgrade and pay for a new phone.
So I went this morning and paid $145 for my new phone. During this scenario, I made multiple calls to the company and got no help or even respect as a customer.
Their customer service reps could tell me anything, but they would not back it up and I was stuck with the lies and having to pay the bill. In my opinion, this is poor customer service. When a company takes no responsibility for the behavior of their customer service representatives and leaves the customers out in the cold. I left the store feeling that I was not valued as a customer. All they cared about was their rules and regulations. So impersonal.
I vowed with my business that I would not leave my customers and business associates feeling this way. I want my customers to feel that I care about their problems and especially helping them with solutions. I never want my customers to feel that I will not work with them to come to a mutually satisfying conclusion to a challenge. Ask yourself what you do in your business to help your customer. Do you go the extra mile? This will be the key to retaining your customer’s long term and having them say good things about you to their contacts. As for me, I have told everyone I know how poorly this company treated me. But, in my opinion, that is their stupidity for now putting a premium on customer service.
Source:
Amy Rick: link
Article Content: Customer Service Workshops
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us for a free consultation on how we can best service your
training needs.
