Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Workshops: Is Customer Service Training on the Decline?
What Happened to Customer Care?
Is this a question that you find yourself asking? It is bad enough when we are in a bricks and mortar shop but at least then we know we can find the shop again, we can protest, we can complain to authorities. But when it comes to online transactions the anxiety level can easily increase as you search for that contact information.
Your Website and Customer Service
If you run an online business, think now about your website. Here are nine questions to ask yourself:
1) Do you have an easy to find contact page?
2) Does your contact page automatically send the customer a reassuring message?
3) Do you display your consumer care and customer service policy?
4) Can the customer easily understand your positive attitude to customer service?
5) Do your management, technicians, and other operating personnel know what your customer service policy states?
6) Is it easy to implement your customer service support system?
7) Does anyone follow up on support issues?
8) Do you know what your customers think about your consumer service pledge and your customer service support?
9) Have you ever asked them what they think?
Some fairly straight-forward questions. It is really important to establish what you, your employees and your customers are thinking when it comes to customer service. You may believe that you have a very fair and easy to operate customer support service but if your staff do not know what it is and your customers have never heard of it... is it really a good system?
Customer Care Systems
Selecting an easy to use customer care system will relieve you and your staff of
a good deal of anxiety. When using an online customer service software, you can all relax knowing
that all consumer care issues are being recorded and followed up automatically by the software.
By making use of a standard software solution, your technicians and other personnel will be able to take advantage of the many useful features. For instance, the current level of unresolved issues can easily be checked at any time. Response to unresolved support requests can be made.
These functions can be carried out from anywhere in the world that has an internet connection. So you can check up on your customer service care situation from your home, a hotel room or on your mobile telephone. This method of software deployment offers a great deal of advantages over the older pc hard disk based systems.
Great customer care revolves around how your customers view you and your operation. Perception is everything. So when you demonstrate your ability to solve your clients problems in a fair and amicable way, they gain confidence in you as a high quality supplier.
Your Level Of Customer Service
Whether the general level of customer care is on the decline or is improving is a matter of debate. The important question is: Is the customer service experience that you provide reflecting a high level of customer service?
Source:
John P. Simmons: link
Article Content: Customer Service Workshops
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
