Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshops: How to Provide Great Customer Service
If you are working in retail, food and beverage or even own a business yourself, you (or your boss) would have highlighted the importance of great customer service. If you would like to learn how to provide this great customer service to boost sales, make your boss happy or even reach for that promotion, read on.
Great customer service basically relies on you, making the customer feel valued and understood, rather than treating them as another number or another hassle to deal with Try better or enhanced customer service after you read this customer service article, and you probably will see a lot of difference in their response to your service, which is generally happier and more satisfied.
Firstly, active listening skills are a must for anyone trying to provide customer service. Giving 100% attention to the customer when you are on the job will work wonders in making them feel understood and valued. Listen intently, hear what they have to say or what their complaints or questions are on and act accordingly.
Another little customer service tip you can use is to ask a few questions, if you need to clarify what they are asking or what they are complaining about. This is great, as questions convey to the customers that you were listening and WANT to help them out. Doing this will definitely make them more comfortable and satisfied that you are listening and responding to their queries, even if you have just initially served them.
Another customer service tip which is usually overlooked is the smile. Smiling and greeting a customer with a simple 'Hello, Good Morning or a Can I help you with anything today?' can definitely go a long way, as you are portraying a positive attitude towards their presence. This influences a comfortable environment and may make the customer feel as if they want to be there in the store.
Voice and speech is another important aspect of customer service. It is vital that monotone and monotonic speech is minimized as talking in a singular tone may express boredom and a careless attitude towards customers, which is never a good thing. Try varying your speech with different tones, but be careful about being over-enthusiastic, as this too may scare away customers.
Customers are essentially strangers, so try not to speak to them in a colloquial manner, as if they were long-term friends. Slang and street jargon is almost never appropriate in a situation where you are serving customers, so use proper English and formality when greeting and communicating with customers. This will ensure professionalism is maintained in the workplace.
If you follow these customer service tips of active listening, a pleasant smile, varying tone in speech and using proper formal English in your service, you will most definitely see a change in the way customers behave and respond to your service. They will be appreciated, felt understood but most of all, feel valued and happy that they are doing business with a pleasant, professional business.
Source:
Jenny Kuo: link
Article Content: Customer Service Workshops
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
