Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training Workshops:
Do-It-Yourself - Has the Age of True Customer Service Passed By?
Why we should not forget the fundamentals of customer service..
Whatever happened to the era where a marketplace shopper was greeted in this manner: "Welcome to company X! How may I help you today?"
When was the last time this melody struck your chords: "Sure, I’ll be happy to locate that for you" Or are we more likely to hear, "You’ll find it in isle 16" (a half mile downstream atop a shelf too high to reach)?
Whatever happened to the day when you got the best price whether you clipped the corresponding coupon or not?
We now seem to live in a world of do-it- yourself (DIY), get it yourself (GIY), bag it yourself (BIY), and now, you can even ring it yourself (RIY).
In return for our loyal patronage, we get the bare minimum of customer service: Customer service without a smile, merchandise returns with much attitude and combativeness, a game of hide-n-seek when looking for help; and this is all topped off with the long lines that only rival amusement parks.
Worse, is that many fast food chains now feature kiosks in which you can order it yourself (OIY)!
Companies should heed the message that cutting costs need not be sacrificed on an alter of disingenuous or rushy rush customer service.
Companies should not forget the fundamentals of customer service, which is to "Serve The Customer". There are ways to incorporate low cost customer service:
1) Place customer service employees in high traffic areas of the store.
2) Make sure customer service employees have casual conversations with customers and at the same time remind them of specials.
3) Create a warm atmosphere for shoppers, what happened to the calming music in stores – get shoppers excited to shop.
Source:
Kenya Simmons:
link
Article Content: Customer Service Workshops
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us for a free consultation on how we can best service your
training needs.
