Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Workshops for Women Business Owners
One of the easiest and most inexpensive marketing strategies is to provide outstanding customer service.
Although you may not know it, you hold a wealth of ways to differentiate yourself. Think of what can you offer that no one else is offering that will make customers go to you instead of your competitors.
It is about the relationship. The bottom line is that you will be judged by what you do, not what you say. So make sure you do what you say. And more. In other words - under promise and over deliver.
What can you do for your customers. Many entrepreneurs have realized that specialized customer service pay off in the long term. Collect information about your customers! Call your customers or send them a personalized card when you get new products in their favorite colors or on their birthdays. The more information you have about your customers, the better you will understand what they want.
Give them something extra. Everyone loves to get something for free - even if it is just a genuine smile. If you have a clothing store and a customer buys a lot - throw in a pair of socks for free. If you sell cosmetics you can give a lip-stick or even a coupon for the next time. If you are selling services, focus on turn-around time. Rosa cleaned offices and built excellent relations with her customer service employers by taking care of small, inexpensive details. She would bring a flower for a vase, or leave some cookies in the office's kitchen.
By word of mouth, her business is growing, all due to her "added touch".
Make a customer service list. Visit other businesses and see what they offer - and offer the same but better. Then make a list of ideas you have for better customer service and implement two new ideas each week.
Talk to your customers. Ask you customers what they would wish you offered. Listen to them and offer to enter them into a raffle for customer service ideas and give a prize or a gift card at the end of each month to your clients. Learn your customer's names and how to pronounce them.
Be honest. Do not offer false advice or try to sell customers something that will not benefit them. Look at each client and find a way to make them come back again. This is how you measure the success of your customer service.
If you follow these tips, you will be on your way to getting an "A" with your customers!
Source:
Andrea Stiles Pullas: link
Article Content: Customer Service Training Workshops
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
