Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
4 Customer Service Workshop Tips To Surpass Your Competitors
1. Think about the factor that makes your offer unique.
Study the competition. Compare your customer service with what is offered by your customers. What can you give to your clients that is better than your competitor's offering? There have to be some features of your customer service that you can endorse as "unique".
At times, offering the customer service to your customers that stands out requires the expanding of your operations and at times it requires revamping.
If you offer a customer service that requires giving estimates of the work to be completed in advance, and in the past you have just provided estimates to potential clientele verbally, you could emphasize that you offer an estimate in written and follow your written estimate.
Now that you have listed down all possible customer service ideas that might be used to surpass the customer service offered by your customers, it is time to consider applying outstanding customer service.
2. Study the listed plans and look at their achievability.
Can you actually assure that you will follow your written estimate at all times or offer a quicker turnaround time as compared to your competitors? If you are not confident or think that you cannot do it, eliminate it from your list.
3. Select one or two of your exceptional customer service ideas and put them into practice.
By putting your customer service ideas into practice also implies that you need to let people be on familiar terms with that you are doing it. Mark this feature of your customer service in all the advertisements you run, together with your yellow pages inventory. Place it on your business cards as well as in your email signature. Make it a component of your greeting lingo after you answer the phone.
You have to make your customer service a major aspect of every advertisement as well, so people repeatedly relate it with your product or service.
4) Continue to be positive and keep collecting customer service plans.
Pay attention to your clientele and note what type of unique customer service they would like to have. You can do this properly, through forming a customer satisfaction response form that you include with each deal or placement on your website, or unofficially, by inquiring them regarding customer service ideas when they are in your supermarket or place of work. Outstanding customer service provided to the customers is customer service that is quick to respond to clientele's requirements.
Source:
Ayesha Khan:
link
Article Content: Customer Service Workshop
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
