Customer Service Training for Wal-Mart Greeters

Years after Sam Walton started his very first variety store in Bentonville, Arkansas, Wal-Mart has grown into the largest retailer in the world. Built on the importance of providing superior customer service and an “Every Day Low Price” philosophy, Wal-Mart has become a model of how customer service can have a long-lasting effect on the growth and success of an organization. Our Customer Service Training for Wal-Mart Greeters is designed to provide simple, easy to use processes for driving customer satisfaction that are based on Sam Walton’s original “Basic Beliefs”. These beliefs are centered on the importance of always respecting Wal-Mart customers, providing superior customer service and being satisfied with nothing less than excellence in all activities. Effective execution of these concepts enable Wal-Mart greeters, the front-line “soldiers” of the company, to prove that people and customer service make the difference in building customer rapport.

Our Customer Service Training for Wal-Mart Greeters program takes into account the roles that greeters play and the types of customer situations they are likely to encounter in the course of providing effective customer service. Proven techniques that provide Wal-Mart Greeters with the ability to create lasting customer satisfaction are taught in this valuable seminar. Examples include simple yet proven processes such as Sam’s ten-foot rule - one that ensures that a customer who passes within ten feet of an employee is assisted in a courteous and helpful manner. Time is also spent understanding customer needs and how filling those needs can affect customer behavior. A series of videotaped and audio taped role-plays and exercises simulate typical situations a Wal-Mart Greeter is likely to face in a store. These exercises enable participants to practice skills in a safe learning environment while focusing on the ability to increase customer satisfaction. Additional time is spent sharing personal experiences, studying service concepts and participating in question and answer sessions. This day-long, highly interactive session shows how cooperation among Wal-Mart Greeters and other Wal-Mart staff can help all employees work collectively towards stronger customer relationships.

Seminar Objectives:

Participants in the customer service skills training seminar will learn to:

Provide superior customer service to every customer who walks in the store
Understand their role in an Wal-Mart’s customer service efforts
Quickly evaluate a customer’s needs upon entering the store
Understand these needs and how they affect customer behavior and interactions
Determine what individual actions will impact customer satisfaction
Deal with all interactions in a customer service-oriented manner
Build rapport with new and long-time customers
Acknowledge customer concerns
Handle the most demanding customers
Effectively handle complaints and customer satisfaction issues
Be proactive rather than reactive
Deliver service in a welcoming manner
Always wear a smile

To maximize your customer service teams effectiveness we suggest our custom, private customer service seminars offered in house at the location of your choice.