Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Seminars - Your Customer Service Sucks!
Okay, hear me out. It's not your customer service that sucks; but as a business advisor and marketing coach, I believe it's the concept of customer service that sucks. And it's because of this fact that those who market themselves by proclaiming they provide excellent customer service are shooting themselves in the foot.
Providing excellent or even good customer service was once acceptable. But back then, competition wasn't as fierce. People hadn't been exposed to superb customer service experiences. The world wasn't as small a place as it is now.
Now, people want customer service experiences. It doesn't matter if they are in a restaurant, working with a CPA, or having their houses painted; they want good customer service experiences, if not amazing ones.
Look at the Apple stores. There is a reason that they are the leading retail stores when it comes to revenue per square foot. When you purchase a product, there's no standing in line to check out. A customer service employee comes to you with a handheld machine and conveniently processes your transaction. They even instantly send a copy of the receipt directly to your e-mail, if you like.
Then there are those who make it difficult to buy or get information. Those who make prospects and clients jump through hoops. Those who set up their systems based on themselves, as opposed to their clients wishes and desires. And it's not restricted to personal interactions. Unfortunately, many companies provide less-than-satisfactory customer service experiences on the phone and on the web.
Are you still trying to provide good customer service, or are you ready to provide excellent customer service experiences? To get ideas on accomplishing the latter, take notice of your customer service experiences. Which are amazing and which are poor? Which make you want to tell others about them -- good and bad? Take lessons from the good ones, alter them to fit your circumstances, and implement them with great zeal. Your clients will take notice, do business with you more often, and become your raving cheerleaders.
Source:
Peter George:
link
Article Content: Customer Service Seminars
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
