Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminars: Do Businesses Still Care About Customer Service?
In the "old days" many stores were family owned and managed. When a customer walked in the door, he was always warmly welcomed, often by name. Today, being greeted by name would come as a shock by most shoppers. Has customer service died with the times?
Or have businesses just forgotten how important it really is?
Many stores today are in the Big Box format, with thousands of items for sale under any kind of category one could imagine. This is often a benefit to customers who prefer not having to shop at multiple locations to get everything they need on their errand list. But trying to find help in one of the Big Box stores is often a challenge of its own. When you can find a store customer service employee, it is usually the wrong one from the wrong department - someone who works there, but doesn't really know much about any one thing. Add this to typically transient workers and you've got no real customer service whatsoever.
In some major stores, where customer service employees work on commission, the customer service is more apparent. Though it's just not the kind of customer service you really want. Pressure to buy an item can be completely overwhelming. If you don't knuckle under to that pressure, that's when you are "nickel and dimed" to death with accessories or small goods that tip the salesperson over his or her quota. Is this the kind of customer service businesses want?
If you think you can avoid salesperson pressure by calling in about your account or making enquiries over the phone, think again. Calling your long distance phone provider, for instance, about your bill will include being pressured to upgrade or buy more features. You just can't avoid pushy customer service these days, no matter where you go or how you deal with sales people.
Retail is a tough place to work though. With customers expecting service on the instant and not enough sales people to go around. Customers are more savvy about what they buy in today's times, but it is by necessity. Browsing the internet for the best deals makes for a customer who knows what he wants and that he wants it right this moment.
Customer service may seem like it is dead. With the rush-rush mentality of today's shoppers and the instant gratification need of many consumers, it's hard to please anyone let alone provide great customer service. After all, the customer IS always right.
Source:
Kate Hobbs: link
Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
