Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training Seminars Test - How Do You Score?
Where it's relatively easy to identify bad attitudes in others, it's much more challenging to assess one's own attitude. Examine the following characteristics and determine if your attitude is as positive as you want it to be. The following elements of a positive attitude are basic to the winners in the customer service game.
Do you solve problems creatively?
Do you continually thinks of solutions that no one else comes up with? This requires looking at a problem from a unique perspective, one that takes extra effort and thought. Most likely, you're excited about the possibility of solving a problem. You seem to get great satisfaction from problem solving and are probably known as a positive person.
Are you persistent?
Customer service winners never give up. Persistence is their middle name. When there's a problem with a customer, they keep at it until the problem is solved and the customer is satisfied. For the average person, it's easy to give up after two or three tries. For the persistent, two or three tries are just the beginning.
Do you expect the best in any situation?
Customer service winners expect the best out of both people and situations. They expect to succeed and they know that positive expectations become a self-fulfilling prophecy.
Do you take personal responsibility?
Customer service winners accept responsibility for their actions and take responsibility whenever they can to solve the customer's problem. They are aware of their mistakes or failures and use them to learn and improve. They are generally confident and happy people.
Are you committed to succeed?
You can only succeed if you're determined to do so. Committing to succeed takes a lot of energy, enthusiasm and determination, but in the end, the rewards are there: happy customers, happy employees and a positive attitude.
Are you devoted to what must be done?
Customer service winners don't expect to get something for nothing. They are well aware that there's a price for every success - time, effort, creativity and energy.
Do you think positively in adverse situations?
Attitude-wise, we all have two choices in life. One is to face each day 1) aiming to discover what can be done or 2) worrying over what can't. It takes as much energy to think the crops won't grow, for example, as it does to expect to produce record yields!
Do you truly appreciate your customers?
When things go well, it's easy to show appreciation to customers who are grateful for your assistance. When the day becomes busy, the phone rings constantly and your boss has unusual demands, it's difficult to remember that it's the customer who pays your salary.
Source:
June Van Klaveren:
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Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
