Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training Seminars Help You Profit by Keeping Customers!
Customer service needs to have the goal of helping you profit from keeping customers. Keeping customers needs to be a priority because gaining new ones is more expensive. You can decrease new customer marketing costs and increase profits by following these proven customer service tips.
Frontline Customer Service Staff Empowerment
You begin to profit from keeping customers the moment you give your sales team members the authority to make decisions on the shop floor. Customers will not wait when staff respond to client questions on policy with "I'll need to check that with my supervisor". Give your staff the power to make the decision and you'll have customers happy to come back.
Promote An Open Customer Service Policy
Storewide promotion, with large banners, of an open customer service policy serves as a timely reminder to staff of what they can offer the help customers. It also serves to help customers cross the line of decision when deciding whether its safe to spend their cash at your store.
Rewarding Customer Loyalty
A tip from expert retailers calls for you to reward customer loyalty so that you get to keep them coming back for a lifetime. The secret is to reward their loyalty in a way they most appreciate. Imagine their delight when you key in their contact details and announce that you can reduce the price a further 10%. Just because the computer system has shown their regular customers. This reward at the register has a strong pull that's sure to make them think of your store when their in the market to buy.
Following this customer service strategy enables your business to move up through the next profit record as you lose few existing customers. Those who are loyal share your high level of customer service with friends and family. The secret to customer service success here is to follow the proven tips of, Frontline Staff Empowerment, working to Promote An Open Customer Service Policy and, Rewarding Customer Loyalty.
Source:
Kenneth Little:
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Article Content: Customer Service Seminars
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
