Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminar: The Ins And Outs Of Customer Service
Customer Service is the big topic of discussion wherever you go!! It's all about customer service and how you are treated in the business world.
When you work in the customer service field for so many years you learn and you expect to be treated in a certain way and you expect to get superior customer service, which is not always the case. In your day to day duties you will deal with nice people and you will, unfortunately, deal with a lot of irate people as well. You must be a good listener and be very patient to be able to survive. You need to think that you would like to be treated in the same way you treat others.
I currently work for an Insurance company and deal with irate clients on a daily basis. You can't take it personally when they are upset about something and take it out on the first person they get a hold of, i.e. you. They want to be heard and they want their issues addressed, they want to speak to someone that can give answers. It's about being a good listener and taking the extra time to listen to them and to try to understand them, taking the time to explain and clarify the concerns that they may have. If they are upset you need to listen and let them vent; they eventually calm down once they do they will be willing to listen to you. You need to put them at ease that you are going to help them resolve the issue as quickly as possible.
Good customer service is hard to find nowadays and good service goes along way. If you receive "bad customer service " you will be quicker to share your bad experience with all your friends. You tell 10 people and those people tell another 10 people ... next thing a bunch of people know about the "bad customer service " you received.
Customer service is also demonstrated internally in the office when dealing with other departments within your company. You need to ensure that you deal with internal issues promptly.
In different job positions, at times, you will find as a Manager/Team Leader/Supervisor you will need to coach your customer service teams on how handle different situations; the more knowledgeable your team is the better the service you provide. The customer service teams need to build knowledge on the company products in order to be able to give accurate information to the client.
When accepting a customer service job make sure that it fits your personality, you must be patient and knowledgeable about the product you are selling or
servicing.
Source:
Sandra Valente:
link
Article Content: Customer Service Seminar
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Contact
us for a free consultation on how we can best service your
training needs.
