Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Seminar - Preparing for Customer Service Week
The first week in October is Customer Service Week although we think customer service should be a corporate value that is demonstrated every day of the year! Most businesses today do, in fact, realize how important it is to provide good customer service if they expect to be successful in the marketplace. Research has proven that satisfied customers lead to increased profits, the driving force of the economy. Surveys are often used to capture data about a customer's experience with a specific product or service that can be used to make improvements or create new offerings. Plus the actual gesture of having a way for clients to voice their opinions shows that a company really cares about their target markets.
You may have noticed one type of customer service surveys on the restaurant table or on the back of your receipt after a shopping trip at the mall. Typically, these types of online surveys allow you to log onto the specific survey site that the corporation uses to fill out a brief survey about your experience. Usually, these free surveys must be completed within a certain number of days or hours from your purchase so that your memories will still be fresh. While most of these online customer service surveys don't offer cash rewards, you will usually be treated to codes that can be used on your next visit to the store or restaurant for free products or discounts. Another popular reward is to have your name entered into a drawing for a large cash or merchandise sweepstakes.
In addition to online customer service surveys, you can participate in customer service surveys that are administered through phone interviews, one-on-one interviews and through mail-in questionnaires. If you have something important to say, good or bad, speak up on these customer service surveys. Businesses need to hear from customers like you so that they can discover unmet needs, fix problem areas, and develop action plans to take care of other critical corporate issues. Companies want to make you a loyal devotee of their products and services and are ready to listen to your concerns (and compliments) on customer service and satisfaction surveys.
Source:
Todd Denning:
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Article Content: Customer Service Training Seminar
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Contact
us for a free consultation on how we can best service your
training needs.
