The Customer Service Training Center offers a variety of
Skill Development Seminars that will increase your staff's
effectiveness in properly dealing with your customers. Our
customer service training seminars, workshops and
courses are available throughout both the US and Canada.
Successful customer service is no longer a matter of mere technical
proficiency. Rather, it is a combination of technical
expertise, the ability to manage both information and people,
and efficient communication. Our Managing Customer
Relations/Relationship Building Seminars arms the
participants with such skills, and gives all employees powerful
new insights into client behavior, in addition to effective
tools for creating lasting client satisfaction.
In our Customer Relations/Customer Service seminars participants
will:
- Gain valuable insights into client concerns as we embark
on the new millennium, with an emphasis on service and
quality
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with
clients
- Learn to promote positive "chemistry" between
their company and client by recognizing and responding to
the needs of each individual, depending behavioral styles
- Learn how-even in the face of doubt, misunderstandings,
and objections-to respond appropriately to the emotions of
clients or co-workers; then develop facts, and recommend
value-building solutions
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships
- Develop understanding of how to transform their
organizational units from groups into teams
Customized Customer Service
Seminars and Courses include:
Customer Service Skills Training
Customer Service Training - For Nurses
Customer Service Training For Hospital Employees
Medical Center Customer Service Training Seminar
Executive Customer Service Training -(Sales)
Effective Customer Service Training (Four Hour Seminar)
Customer Service Awareness (One Hour Seminar)
Customer Service Training For Supervisors (Four Hour Seminar)
Customer Service Administrative Assistants ( Four Hour Seminar)
Customer Service Training For Problem Customers Seminar
Customer Service Training for Internal Auditors
Customer Service Training - for Technical Users (Full Day)
Customer Service Training for Sales Managers Seminar
Customer Service Effectiveness Non Supervisory Personnel
Customer Service Skills Training For Nurses
Executive Customer Service Management Training Seminar
Customer Service Skills Planning for Technical Sales
Representatives
Customer Service Management Activity Analysis
Customer Service Program Development Training Seminar
Customer Service Techniques for Sales Trainers
Business Customer Service Management Skills Training
Customer Service In The Work Place
Customer Service Technique For IT Technicians
Customer Service Training For Front Line Staffers
Customer Service Training For Lawyers Offices
Customer Service Training For Wal-Mart Greeters
Customer Service Training For Retail Businesses
Customer Service Training For Lowe's
Seminars & Workshops: are scheduled for both groups
at your offices or through our open enrollment seminars: We
also offer customer service training seminars to the
general public.
Customer Service Training Programs, Seminars &
Workshops are available in the US and Canada:
Alabama
Alaska
Alberta
Arizona
Arkansas
British
Columbia California
Colorado
Connecticut Washington, DC Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada New
Hampshire New
Jersey New
Mexico New
York North
Carolina North
Dakota Ohio
Oklahoma
Ontario
Oregon
Pennsylvania
Quebec
Rhode
Island South
Carolina South
Dakota Tennessee
Texas
Utah
Vermont
Virginia
Washington
West
Virginia Wisconsin
Wyoming
