Open Enrollment Customer Service Training Seminars:
Location	Workshop	Date
Miami, Florida	Customer Service Training Seminar	Apr. 10th
Jacksonville, Florida	Customer Service Training Seminar	Apr. 18th
Orlando, Florida	Customer Service Training Seminar	May 15th
Ft. Lauderdale, Florida	Customer Service Training Seminar	May 30th
Miami, Florida	Customer Service Training Seminar	July 9th
Jacksonville, Florida	Customer Service Training Seminar	July 14th
Ft. Lauderdale, Florida	Customer Service Training Seminar	Aug. 6th
Orlando, Florida	Customer Service Training Seminar	Aug. 13th
Jacksonville, Florida	Customer Service Training Seminar	Oct. 3rd
Miami, Florida	Customer Service Training Seminar	Oct. 31st
Ft. Lauderdale, Florida	Customer Service Training Seminar	Nov. 10th
Orlando, Florida	Customer Service Training Seminar	Dec. 15th

Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.

"The portion of the program that I enjoyed the most was the quiz for behavioral styles. Our instructor was very charismatic and high energy, he was great for this class. Your company did an excellent job on this presentation, I was very pleased."

Kimberly Savarian
3i Implant Innovations
A/R Clerk
Palm Beach Gardens, Florida

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"My favorite portion of the program was the discussions on specific scenarios relevant to our company. Their staff were great. Everyone that I had contact with was very helpful and courteous."

Deepti Singh
3i Implant Innovations
Oracle Applications Specialist
Palm Beach Gardens, Florida

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"What I enjoyed most about the presentation was the interaction during the entire class. I found that everything was stellar from the execution of the presentation, to the individualized attention from our instructor. Our instructor was so helpful and exceptionally qualified."

Rita Calatrava
Taylor & Francis Group
Senior Circulation Representative
Boca Raton, Florida

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"I have enjoyed everything about this program, but the behavior part of the program really helped me a lot to identify with myself so that I can relate better with other people. Their staff were absolutely excellent. Our instructor was very informative and he really helped me better understand the customer service role."

Dulcie Marrero
Taylor & Francis Group
International Customer Service Representative
Boca Raton, Florida

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“Your instructor did an excellent presentation, very well at assessing plus simulating audience.”

Kathy Corbett, Clinical liaison
O’Grady Peyton
100 W. Cypress Creek Rd.
Suite 750
Ft Lauderdale, Florida 33309

• Gain valuable insights into client concerns as we embark on the new millennium, with an emphasis on service and quality
• Understand how to handle inquiries and/or complaints in ways that create improved, lasting relationships with clients
• Learn to promote positive "chemistry" between their company and client by recognizing and responding to the needs of each individual, depending behavioral styles
• Learn how-even in the face of doubt, misunderstandings, and objections-to respond appropriately to the emotions of clients or co-workers; then develop facts, and recommend value-building solutions
• Acquire techniques for seeing issues from clients' perspectives, creating value-adding options for clients, and making sure clients recognize the added value they are getting
• Learn how to gain agreement from clients and reinforce mutually satisfying long-term relationships
• Develop understanding of how to transform their organizational units from groups into teams