Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
#1 Customer Service Training Courses Secret For Keeping Customers Loyal
If you want to build long term successful relationships with customers and clients, consider giving them more than they purchase from you. Think about it. Everybody likes getting a little something for nothing. This is one great way any microbusiness can compete against larger companies and it also lets you get a leg up on all the other little guys who don't give that little bit extra. It won't cost you a dime and can earn you big rewards.
Give them help
Yep, that's the secret. Clients expect you to give them quality products or service. That's what they pay you for. But you can go beyond that. Show them some love. Play ball with the little fellers. Scratch their ears and rub their tummies. If you see a problem or, better yet, an opportunity they can act on, tell them about it. They'll love you for it, especially if they know that you aren't getting anything out of it,
If you've got an insight into their business, share it. Customers will start to see you as more than just a supplier. They'll start to see you as a valuable asset and someone who cares about their business.
Sometimes the best answer is "no"
If work comes along that you can't do or you know someone who can do it better, let your customer know. You could lose some business in the short term, but in the longer term you've built a better relationship with your customer. Plus you've got someone else out there who owes you, and you can start to build up a relationship with them as well. Of course there is a risk that your customer might end up dumping you and going with the other guy, but that's a chance you take. And if it is work you can't do, then you shouldn't be taking it on anyway, right?
Eyes wide open
The best way to give customers this help is to learn all you can about them. Keep your eyes and ears open to what is going on with their business and the marketplace. You'd be surprised what kind of good advice and insights you can give even without being an expert in their business just from your own experience.
Two caveats
First, make sure any help you give is good. Duh! Second, if your customers isn't open to hearing from you then be quiet. But hey, who doesn't want free good suggestions for their business.
Source:
Ed Martin:
link
Article Content: Customer Service Training Courses
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training needs.
