Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Course: Customer Service Seminars - What Separates One From Another?
So there you are reviewing yet one more piece of advertising literature promoting one more customer service seminar. Its claims, just like all others in the past are basically the same and they are that by attending their seminar, you and your staff will come away better equipped to deal with your customers.
Customer Service Seminar: Great Tips On How to Deal With Customers
So you pay their fee, attend and you and the staff that you brought with you leave feeing much more confident that they can do a better job after loading up on great tips on topics like how to deal with difficult and combative customers.
Customer Service Seminar: Back At Work the Following Week
However; at work the following week nothing seems to have changed and it's pretty much business as usual. So what went wrong and after all information that was presented, why hasn't any of it seemed to have "stuck".
The Truth About Customer Service Seminars
The answer is really simple and that is that as it applies to the real working world, simply hearing information simply isn't as effective as one might think. If this were so wouldn't it stand to reason that simply by watching enough movies one could become an academy award winning actor?
Not All Customer Service Seminars Are the Same
This is not to say that all seminars are not effective because some are. However; just like schools and instructors, some are just better equipped and more committed for attaining real results. Also much of the information that is passed along at customer service seminars is basic information that people already know.
The Best Customer Service Seminars
The best customer service seminars will include lecture with role playing exercises. Also, the better seminars will also delve into the extent that management plays in support of good customer service. This all takes time, effort and quality instructors, so the fact is that the best customer service seminars also tend to be the most costly and the least crowded.
Source:
Josephine Catumbay: link
Article Content: Customer Service Course
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us for a free consultation on how we can best service your
training needs.
