Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
The Course of Customer Service and Logistics in a Company
Customer service is quite important to a company; it is the main chain of the customers and products, as well as the companies. Well, you see, customer service is actually where supply chain management or logistics starts. Customer service sets the specification for logistics system design. Because next to product quality, customer service is another important factor that why customers decide to do business with you. You have to know exactly the needs and expectations of your customers, so that you can design the logistics system necessary to deliver the required level of customer service.
So what can companies do to improve the customer service? Companies can regularly conduct customer satisfaction surveys to get necessary feedback on their services, so that they know the needs and expectations of their customers. And they can also implement a system to monitor the performance of their customer service employees and reward outstanding performers to maintain high level customer service.
Logistics is about managing the flow of materials and the flow of information. Naturally, it becomes even more critical to firm's success globally than it is domestically. To improve the operational efficiency of a firm, they have to understand logistics. Logistics aims to improve the efficiency of materials management and physical distribution, and deals with customer satisfaction. So it is a concept valuable to any firm regardless of size.
Decisions cannot be made without having appropriate information. And information is also important in tracking product flow through the logistics pipelines, so designing and implementing information systems to support the logistics network is critical.
The ensure logistics success, you also need to consider other factors like order-processing, warehouse management, inventory and materials management, procurement, transportation, etc.
Source:
Fiona Keneth: link
Article Content: Customer Service Course
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us for a free consultation on how we can best service your
training needs.
