Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Course: Ten Better Customer Service Training Tips
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton
The success of any business depends on how well it treats its customers. Customer service refers to the ability of an organization to consistently give the customer what he or she wants and needs. Try the following 10 training tips to improve the level of customer service in your company and boost its image.
Customer Service Training Tip 1: Stay in contact
Ask customers if they want to be updated on developments that might interest them. If your product is sophisticated and does not fall into the “impulse buy” category, chances are that you will need to adopt a counseling approach to sell. In such a case, after every sale, follow-up with the customers to see if they are satisfied with their purchase.
Customer Service Training Tip 2: Create a customer focus group
Get ten to twenty of your most loyal customers to meet regularly. Encourage them to give ideas and inputs on how to improve your company’s customer service levels.
Customer Service Training Tip 3: Resolve customer complaints quickly
Answer all customer complaints, whether through e-mail, in person or by way of a phone call, at the earliest. If possible, you, as the owner of the business, should personally take care of the problem.
Customer Service Training Tip 4: Be easily available
Give your customers as many ways to contact you as possible. Allow them to reach you 24x7 via e-mail. Offer toll free numbers for phone and fax contacts.
Customer Service Training Tip 5: Treat your clients well
Send thank you gifts to long time buyers. E-mail online greeting cards on holidays or birthdays. Be flexible about the way you deal with every customer; each one has different concerns, needs and wants.
Customer Service Training Tip 6: Be polite to your clients
Never, ever lose your cool with a customer. Be polite to them even if they are annoyed with you. A smiling face and comforting words will go a long way in soothing frayed nerves. Admit your mistakes quickly and always apologize.
Customer Service Training Tip 7: Build strong relationships with your customers
Invite them to company meetings, luncheons, workshops or seminars. It will make them feel important when you include them in regular business operations and special events.
Customer Service Training Tip 8: Listen to your customers
Hear what they have to say. Sometimes, customers may say one thing but mean another. Pay attention to their body language and tone of voice, not just the words.
Customer Service Training Tip 9: Always keep your promises
Make promises sparingly, and keep them faithfully, no matter what it costs. Do not promise the customer anything you cannot deliver. If you tell your customer you will call at a particular time, do it even if the merchandise requested is not yet in.
Customer Service Training Tip 10: Never forget what it’s like to be a customer
The most important tip is to always remember that you are a customer too! Treat your customers as you would like to be treated.
By following these simple customer service training tips that we have put together for you, you will be creating a loyal customer base which will return to you again and again. One satisfied customer is equivalent to many marketing dollars in terms of favorable word-of-mouth!
Source:
Akhil Shahani: link
Article Content: Customer Service Course
More customer service training tips...
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us for a free consultation on how we can best service your
training needs.
