Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Keys To Outstanding Customer Service Training Classes
Customer Service is essential for all types of businesses. It is the key to your customer base. If you want to keep your customers, you must give them the best customer service to make them feel that your business is knowledgeable as well as understanding.
There are about five essential elements of customer service:
Always be courteous and friendly to your customers. This is a given and should not even be given a second thought. But you will find that many businesses have representatives or secretaries that will go through their entire day without being friendly. It costs a person nothing to be courteous and can bring in more customers and business if you establish trust and it will generate an understanding with your clients.
Keep your focus on your clients. When you are with a client, it is important to give them eye contact. It shows that you are honest and that you respect them. Do not turn your back, or chew gum when speaking with a client. You are providing them with a service, but you are also there to aid them in their needs. When you are talking with them, you must treat them at that moment as if they were your only client.
Ask them questions. If you do not know what they are seeking, you will not be able to offer them outstanding customer service. So you need to ask questions to decide their needs.
Provide them with several options to find what will work best for them.
Listen to your clients carefully. Once you have asked questions and provided options, you will need to listen to their answers. Be sure you pay close attention to each response they give. You can offer your advice and ability to answer their questions. Never talk over your client, let them finish before you offer your comments. Use your active listening skills, and if you do not understand their needs, discuss and clarify what exactly it is what they are looking for.
Now follow through on your service. It does not matter how friendly or how courteous you are and no matter how many questions you ask, you must follow through on your service. If you promised to have answers or something complete by a certain time, make sure it is done on time. If you offered a special service, be sure they receive it, and do not overlook anything that you promised.
All five of these elements are in no way all that is expected from customer service, but they are the most essential. Without utilizing these tips, your service will go downhill and you are in jeopardy of losing business. Remember a happy customer will spread the word to others of your outstanding service.
You should take the time to get to know your customers, enjoy their company and show that you genuinely care for them as not just customers, but people as well. And most importantly, remember to always smile.
Source:
Kathleen G. Huertas: link
Article Content: Customer Service Training Classes
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
