Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Classes: Customer Service Classes and Seminars
It seems that just about every other time that the office mail comes, it includes one more flier promoting yet one more customer service seminar. It seems that all the ads look the same too, but they can't all be the same. So just what is it that makes one customer service seminar different form another? Also, can a customer service seminar really help your employees to perform better on the job?
Customer Service Seminar: A Good Presentation
So it's a simple matter of signing up and gathering your employees together to attend. As a matter of fact, all goes well and you and your group of employees do in fact seem to get something out of it. After all they did put on a good presentation.
Customer Service Seminar: Not All That You Expected
Then back to work you all go and you are excited about seeing all the results that the speakers at the seminar had promised you would appear. In the end though, nothing seems to really have changed. If they did get something out of the customer service seminar, you just aren't seeing it.
Some Customer Service Seminars Are Just More Effective Than Others
The truth is that while the speakers at the customer service seminar did have a lot to say and it all seemed relevant, there is just more to it than that when it comes to training employees. You see, in the end all customer service seminars aren't all alike. This isn't to say that the one you attending wasn't effective, it's just that some are more effective then others.
Customer Service Seminar: More Than Just Lecture
You see, the very best customer service seminars will include more than just lecture. That's because they will also include role playing exercises that allow those in attendance to actually see what they are learning work. Also the better customer service seminars will explore and explain how good management techniques can also help to improve customer service employees job preformance.
Source:
Josephine Catumbay: link
Article Content: Customer Service Classes
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us for a free consultation on how we can best service your
training needs.
