Open Enrollment Customer Service Training Seminars:
Location	Workshop	Date
San Diego, California	Customer Service Training Seminar	Apr. 28th
Los Angeles, California	Customer Service Training Seminar	May 5th
Sacramento, California	Customer Service Training Seminar	June 2nd
San Francisco, California	Customer Service Training Seminar	June 24th
San Diego, California	Customer Service Training Seminar	July 14th
Los Angeles, California	Customer Service Training Seminar	Aug. 8th
Sacramento, California	Customer Service Training Seminar	Sept. 15th
San Francisco, California	Customer Service Training Seminar	Sept. 29th
San Diego, California	Customer Service Training Seminar	Nov. 11th
Los Angeles, California	Customer Service Training Seminar	Dec. 5th
Sacramento, California	Customer Service Training Seminar	Dec. 15th

To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.

Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.

“I learned how to resolve heated customer issues and understand how to read customers. Steve is a great instructor.”

James Renger, Partner
Ellie Shoes
Orange, California 92867

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“The event that appealed to me the most was to learn plus improve my customer service skills. The role play was great.”

Ellen Renger
President
Ellie Shoes
Orange, California 92867

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“I liked the opening discussion of customer profile and tape audio visual. The hands on examples were great. First experience, was good, would like to develop more programs.”

Mark S.
Vernon, California 90058

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“I liked the role playing exercises and the how Steve us examples of how to talk to customers. Everything was great.”

Brandie Maldonado, Customer Service
A4 Moshay
Vernon, California 90058

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“I like the whole program. I learned something new and better to improve my customer service skills. Steve was very good instructor, I thank him for his time but I wish I could have stayed longer.”

Rafael Olivia
Customer Service
6199 Malburg Way
Vernon, California 90058

Customer Service Training Seminars & Workshops: are scheduled at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.