Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Winning Tips from Great Customer Service Classes
Even as the economy recovers, we still want our business to run as smoothly as possible to target our overall growth. Running an effective customer service remains one of the winning strategies to achieve this. The key to business success lies in the ability to deliver an experience that builds customer loyalty and retention.
With new customers getting more difficult to acquire than to keep, the need to deliver a great customer experience has never been more critical.
This is where outsourced contact centers come in. They can help businesses deliver superior customer service because of their expertise in handling and managing requests, inquiries, and concerns. They can manage tasks in real-time, down to the single call, enabling business owners to focus entirely on their core competencies.
Want to know how to have a great customer service for your business this year? Here are 5 practical strategies you must know:
1) Believing in the customer team - Successful companies running a customer service believe that their front-line agents should be empowered to respond proactively in any situation. Trust that they can do the customer service job well. This, in turn, can impact your credibility.
2) Create an "inviting" front door - Customer service in general should be warm and engaging. Customers should feel welcome the moment they place a call to fulfill a specific intent. It should be more than saying, "How can I be of help to you today?" Show your enthusiasm that you are there to help.
3) Keep your customers with the right words - Good customer service comes from treating others the way we want to be treated. Choose the right words that uplift their mood such as "We'll take care of that." "Consider it done." "We can definitely help you with that."
4) Make things easier - Patience on the part of the customers is very limited. Make sure that you respond quickly and get that communication right the first time. Customers can be generous in their compliments when they are attended to by well-equipped agents.
5) Treat the customer service staff well - Remember: the people who are part of the team should be treated with respect. They will pass this attitude to clients and customers in their transactions with them.
Outsourced call centers can present an opportunity for businesses to demonstrate how customers are valuable assets, and how you can find ways to close and keep them. Call centers are at the forefront of providing high-quality customer-centric services which can range from a simple order taking, to telephone answering services, and reservations, to business process outsourcing.
At the end of the day, an efficiently-run customer service yields an improved customer retention rate and eventually increase business profits more than we can ever imagine.
Source:
John Borillo:
link
Article Content: Customer Service Classes
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
