Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Winning Is Not Everything: There Is Always The Need For Customer Service Seminars
Winning market share is vital to your company's success. But let me tell you that winning market share is not the only thing; you must also have good customer service in order to keep those customers.
Many companies will win market share by using heavy discounting strategies or introducing new products and this is great for them, but in the end the competition will catch up and without great customer service these customers will indeed migrate over to your competition. Once they do this if your competition has great customer service chances are you will not get a second chance.
What does this mean to your company? Well it means that customer service is paramount and you need to take a good hard look at how your company is treating its customers. Are you treating them fairly? Are you giving them the customer service that they want and are they coming back for more. And if they are how often and why are they coming back, what little things are making the difference for this decision of theirs?
Customer Service sounds easy, but it is not. Great customer service is what we all want and you customer wants it too, very badly in fact. You need to get your company in the great customer service category and to do this it might take a little outside help from some customer service specialists out there.
Source:
Lance Winslow:
link
Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
