Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Thoughts on Customer Service Courses
As customers and consumers become more and more demanding, hostile and belligerent in the market place it becomes more and more difficult to please them. Nevertheless, for the small business owners and companies that can satisfy them many a fortune awaits. Good customer service brings them back and this is the reason why all entrepreneurs, executives and employees on the front line need to understand that customer service is a contact sport. It is a game to be played to win and this is where we must achieve victory in the market place over the competition. Customer service is not just a buzzword or attitude it is the key element in success in your organization.
If you are not ready for some hardcore change then you have wasted your time in reading this article and if so I wish to insult you the reader and let you know that I consider you a coward, but if you will accept my challenge to hear me out then, I'll make you into total customer service professional with customers begging for more. We must get your organization, agency, non-profit, small business or corporation into a systematic and automatic customer service mode and accelerate the hypersonic flow of word-of-mouth advertising.
We are talking about winning, we are talking about exceeding customer expectations and we are talking about total market share. You see whereas other business MBA marketing executives discuss "Market Share" well personally I have a different theory of business. I do not like the word Market Share. I only care about winning and the easiest way to win, is to win over your customers with excellent customer service.
Like most entrepreneurs I started my company small and eventually thru great customer service ended up growing it to 53 units servicing 39 cities. Oh but customer service pays back compounded interest and so we franchised our concept into 450 cities, 110 markets, 23 states and four countries. The key to all that growth was customer service and let me tell you we were in a highly competitive industry and it was not easy to satisfying the unending desires of our customer base, but we did and we won town after town, city after city, state after state.
Source:
Lance Winslow:
link
Article Content: Customer Service Courses
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us for a free consultation on how we can best service your
training needs.
