Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
The Latest Word On Customer Service Training
It is really quite surprising how much a business will often invest in the way of resources to bring in new customers, while at the same time they will spend very little on customer service training so their customer service employees can learn how to effectively deal with them. It's the "shotgun" approach, that dictates that if you bring enough of them in, something good will inevitably happen by virtue of the sheer numbers that are involved.
Bringing In Customers - Training Your Customer service employees How To Deal With Them
As far as customer service is concerned most business managers and owners tend to believe that if they hire experienced, intelligent individuals, in time they will simply train themselves on how to most effectively deal with customers. Meanwhile, it is the business itself that is losing money when potential customers turn and walkout the door to take their business elsewhere.
Economic Changes Bring New Awareness
It has been this recent recession that has brought the need for customer service training to light. For one thing, as far as numbers are concerned, the customers have been fewer. At the same time these fewer customers have often had less money to spend and tend to be more inclined to not spend impulsively. So now customer service training is moving more to the forefront.
Setting Customer Service Goals
One of the first things that a customer service training consultant will tell a business owner or manager is that he or she must clearly define success to their customer service employees. This means that goals must be set and the customer service employees will be judged by how well they accomplish those goals. Also remember to reward customer service employee who are regularly meeting these goals with compliments on their efforts.
Equipping Your Customer service employees With the Tools They Need
Another thing that a business owner or manager needs to do is to evaluate whether or not customer service employees are equipped with all of the tools that are required for dealing with customers most effectively today. This may mean that they may have to be provided with the means to communicate with potential customers by email for instance. Also they may have to be provided with the latest customer service software.
Source:
Josephine Catumbay:
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Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
