Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
The Buck Stops With Your Customer Service Training
In the daily battle of conducting business and serving your customers, it is often the customer service staff that acts as the front line. They are the ones dealing with customers on a daily basis. From taking orders to solving problems or providing information, these dedicated professionals are responsible for leaving clients with a high level of satisfaction so they keep coming back.
National Customer Service Week held October 6-12, 2009, is the time most companies and organizations choose to honor these key customer service team members. This is the time to put a smile on the faces of your customer service staff members so they will in turn spread their optimism and goodwill to the customers who mean everything to your company or organization.
Kick off Customer Service Week with a breakfast. Service bagels, juice and coffee in custom imprinted mugs that feature your company logo and some words of appreciation. Have key members of your company make a speech or presentation to let everyone in your company know the value of good customer service.
Have a recognition awards ceremony to reward customer service employees for years of service, a job well done or a testimonial from a customer. Serve ice cream, cake or cookies to make the event even sweeter.
When choosing gifts or recognition items, there are hundreds of items to choose from. Customer service employees can show their pride by wearing lapel pins, t-shirts, hats or jackets. Casual wear with your company logo is always popular. Food gifts such as custom or stock designed candies make for a fun and festive event. And lunch bags, drink ware and totes with your personalization are always used and appreciated.
So remember to honor the true soldiers of your company who put themselves on the line for your success - your customer service staff.
Source:
Michael Lerner:
link
Article Content: Customer Service Skills
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
