Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
The Benefits of Providing Outstanding Customer Service Training Seminars
If you offer really good customer service, your customers will keep returning and purchasing. This means that the value of each customer increases dramatically. Work out your average sale and how much profit you make from it. Once you know that, calculate how much profit you will make if that customer were to return three times a year for the next five years and refer six similar customers to your business. This article shows what you'll get if you deliver outstanding customer service.
Think about it like this. If you give outstanding customer service and that customer tells a friend who also tells a friend. All of a sudden one customer becomes three. What would it do for your business if the number of customers that regularly purchase from you was three times larger? This cycle of recommendations results in the business attracting more and more customers simply by word of mouth. Not only do you feel good about it but also it has a profound effect on your bottom line.
Business owners and operators take a lot of pride in what they do. There is nothing nicer and more gratifying than the customer thanking you for the service that you've given and tell you that you've got a great business. The alternative is pretty depressing. For example, if I get poor customer service, I not only don't go there again but I also tell as many people as possible to avoid the place.
The benefits of offering good customer service are considerable. Not only does your business grow through word-of-mouth which doesn't cost anything, but also you and your staff will have more confidence, higher self-esteem and enjoy their work because your customers have confirmed that you are good at what you do. It seems to me that you would be a fool not to improve your customer service until it became outstanding.
No matter what the economic conditions prevail at any given time, the business that provides outstanding customer service will always have lots of customers. Firstly, you will be attracting customers who are dissatisfied with their current supplier of goods and services. Secondly, your customer retention levels will be higher than anyone else. Thirdly, you will be steadily building your customer base from word-of-mouth marketing.
To provide outstanding customer service, you must be in a position where you can look at your business through the eyes of the customer. Once you do this, you can now plan strategies and tactics to change your approach to work on your strengths and weaknesses. To do this, you would be well advised to seek the input from staff members, especially those who are face-to-face with the customer.
Source:
Peter Mitchell:
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Article Content: Customer Service Training Seminars
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us for a free consultation on how we can best service your
training needs.
