Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Superior Customer Service Workshop - The Four Steps to Service Success
Customer Service is essential to any enterprise business requiring a solid customer base. Customer Service allows a company to demonstrate the commitment of the business to their loyal install base. This customer service article will discuss the ways in which a company, regardless of size, can use its available resources to increase customer satisfaction. In today's business world, there is plenty of competition from other companies and they are all hungry for your customers. By building strong relationships through Customer Service, a company can separate itself as the company built on trust, which will build loyalty with your customers.
Step 1) Provide an Efficient Service Delivery:
Providing customers with the ability to get the service they are looking for in a fast and efficient manner is very important. Anyone that has waited on the phone listening to hold music will identify with this requirement. Customers now have a wealth of information from the internet. In most cases, customers will expect the same level of efficient customer service response from your organization. Therefore, it is recommended to pursue online service offerings to customers. This may include an online knowledgebase or even a blog in which customers can interact with each other.
Step 2) Identify Problems and Fix Them Quickly:
Customers generally do not want to be the QA department for your products. In fact, if they run into problems, especially serious problems, they may begin to question the stability of your product or service. Therefore, it is important to identify and address problems as early as possible before rolling them out to customers. For example, if you are dealing with hardware, it may make sense to test this hardware in a configuration that is similar to your most valuable customer's scenario. This way, problems can be found and addressed prior to having your customer proceed with an enterprise-wide rollout.
Step 3) Lower Costs for Everyone
One way in which your competition may target your company is through price. If a competitor can convince an existing customer that their offering is as good or better and at a lower price, you run the risk of losing your customer. Rather than getting into that situation in the first place, it may make sense to charge a fair profit margin on your items. Although you do not need to always be the cheapest, you want to be close enough to make the switching costs too high for your customers to defect to another company.
Step 4) Follow Up with Your Customers
No one knows about the customer experience better than your customers. It is common for business owners to avoid calling customers until they absolutely have to. In many cases, this is when the customer is experiencing a problem with their product or service. By following up in good times by placing a phone call or survey email, the customer will feel that they are in good hands because of the excellent customer service.
In summary, the value of great customer service is often overlooked. However, this can be a very valuable customer service tool; convey to your customers that you truly care about their needs. This will go a long way to ensuring they look to your company when it is time to renew their existing contracts or buy more product. Through solid customer service, you can ensure the relationship you establish with your customer will be an ongoing partnership for years to come.
Source:
Richard Dederly:
link
Article Content: Customer Service Workshop
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us for a free consultation on how we can best service your
training needs.
