Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Profit vs. Customer Service Training
As a part-time consultant in retirement, I often note that many small businesses do not have the level of customer service which brings in the referrals, and the new clientele that the company needs to sustain itself through any sort of economic situation in the business cycle. When I suggest this to the small business owners, I am often told that to increase customer service would simply cost too much money, and they can never make a profit.
Indeed, I find this to be a fallacy, and somewhat of an excuse, and quite frankly I get quite tired of hearing it. You see, the reality is you don't have to eliminate your profit to deliver on Customer Service. You can easily deliver above and beyond customer's expectations without spending a lot of money.
If you lack customer service, you will be dealing with more new customers rather than long-time customers, which will cost you more advertising to bring them in the door, and more time in dealing with each one. If you give excellent customer service, you won't need to do much advertising because your referral rates will be so high.
Short-term thinking can cause you to not understand this concept, but believe me it's true.
There are so many little things you can do to improve your customer service, things that will not actually cost you that much money. Now, it is true that a business cannot give 100% customer service all of the time to every person, as too many customers over demand in order to see what they can get out of you. And if you bend over too far backwards, you are liable to not see where you're going.
However, please do not use the excuse to poor service or think that if you give good customer service you won't be able to make a profit. Because if you fail to service your customers, you shouldn't be upset when your competition gives the customer service they were looking for. Please consider all this.
Source: Lance Winslow:
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Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
