Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Marketing With Customer Service Skills
Without great customer service your business will not survive no matter how great an Internet Marketer you are. It doesn't matter what your product or service is your main business function should always be excellent customer service. How many times have you gone into a company with poor customer service and came out saying I'll never go in there again?
No Customers, No Business. No Business, No Money! The Company that goes out of their way (above and beyond) for their customers are the businesses that you will see thriving. Customer service is your least expensive, yet most effective piece of the puzzle in your internet marketing arsenal. A recent study commissioned by the White House Office of Consumer Affairs shows that 96% of dissatisfied customers do not complain and 90% will never come back.
With social media all the rage right now, you have to worry about someone blogging about it or posting comments on other people's blogs. And one unhappy customer tells 10 others about their bad customer service experience, and the word is now all over the internet.
I just recently experienced bad customer service with a credit card error and was transferred 3 times and then finally to a manger to take care of the problem. But before I got to the manager I realized these people are hard to understand (they had an accent). It turns out they had outsourced their business to India, so there was a communication problem right off the bat.
Many companies are experiencing declining budgets, so what do many companies do - they cut out customer service. Customer service must be a priority in your internet marketing efforts. Sometimes we get involved with everyday challenges with work and family, but try to make a conscious effort to offer your customers great customer service always!
Source:
Cindy Weathers:
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Article Content: Customer Service Skills
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Contact
us for a free consultation on how we can best service your
training needs.
