Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Management Customer Service Training
Customer service is always a hot topic. How many times have you gone to a business where the employees waiting on you appear to not care if you were there or not? How many times have you gotten your clothes back from the laundry with buttons crushed or you picked up a call-in order for dinner only to get home to find out it was wrong? These are all examples of poor customer service. These are lost opportunities. Good customer service programs can generate extra dollars to the bottom line. The recent problems with the airline industry are another example of a chronic bad customer service programs.
Cleanliness and Customer / Employee interaction indicates a company's concern for the customer's well being. Customer service goes beyond saying "hello"; it is the "attention to detail" that makes for good customer service. It is unfortunate but "attention to detail" has become a lost art. Details are the little things; clean and well maintained restrooms, clean counters, and well stocked shelves. Creating an environment where the customer has value and is respected by the company is fundamental to good customer service. If good customer service is dependent on how good a day the employee is having then there will be problems. Training is the best way to ensure the creation of the customer friendly environment. The involvement of ALL persons that work for the company, this includes management.
How do you define customer service? Is it how you are treated or is it the total experience?
A manager has an obligation to provide the best service, product, and price possible. This is why it is so critical that management are the first personnel who get a complete customer service training program.
Source:
Charles King:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
