Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Achieving Customer Service Training Excellence - It's More Than Just Being Nice!
Excellent customer service should be a normal occurrence, yet in most businesses today, you will, more than likely, not receive exceptional service. Though you might receive the product or service you came for, and you may even come in contact with someone nice to you, but customer service that exceeds expectations does not occur often enough.
No matter how much we talk about it, the delivery of excellent customer service seems to elude even the most dedicated businesses. Yes many businesses believe in the importance of providing high levels of customer service and even deliver it on a reasonable consistent basis; however I think you will agree that positive customer service experiences have become the exception, instead of the rule in businesses across the country.
Providing excellent customer service takes planning and execution, and for some, it is more than they are willing to do. But great customer service can be the most exploitable difference between you and your competitors. Virtually anyone can carry the same brands as you, and many are willing to sell for less. However, customers who receive excellent customer service spend more and are typically more loyal to a business than those who receive mediocre service. You will also have fewer customer complaints and spend less time resolving those occasional complaints you do receive.
"Customer Service" is a phrase full of promises, but it often becomes just empty greetings and filling orders. It is interesting that the active world here is "serve," which means to attend to, wait upon, or to be servant to another. In our fast paced society today, we find fewer people willing to submit to each other; however when it does occur especially in a retail environment, it is noticed and appreciated.
To consistently achieve excellence in customer service it requires an integrated approach to providing for a customer that blends good systems and well-planned processes with energetic, friendly, customer-focused people. All showcased in an environment that is attractive and conducive to exceptional service experiences.
Source:
Atanda Stella:
link
Article Content: Customer Service Training
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Contact
us for a free consultation on how we can best service your
training needs.
