Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Is There Any Hope For the Return of Real Customer Service Class?
Customer Service has become a thing of the past or, as Clark Howard says, we now have "No Customer Service". Whatever happened to the slogan, "the customer is always right"? Did our prosperity during the 90's economic boom create a sense of "don't really need your business so I don't care" attitude among business owners? Everybody was spending so it didn't really matter to the business whether you were happy or not, they were still making money.
Now that the tide has turned and businesses are struggling to survive, maybe - just maybe, we will see a return to true customer service. Maybe business owners will realize the unhappy, grouchy customer service employee they have serving you is a detriment to their business. With so many people looking for jobs, it could be very easy to replace that customer service employee.
This change in customer service may at least be one silver lining to the economic down turn we are experiencing. Maybe we will not only see better service and friendlier attitudes from the private industry but in government offices as well.
If you are an customer service employee for a private business or the government, I would take this to heart. There are literally millions out there who would love to take your place. If you are the customer having to deal with one of these inept, unfriendly, unhelpful customer service employees (or the employer himself), start making complaints. The more complaints from people the better the case the employer will have for terminating the customer service employee or making his business more customer friendly. Let them know that you will take your business elsewhere if you continue to receive inferior service. Of course in the case of a government customer service employee, the alternative of taking your business elsewhere will have no effect on the customer service employee or his boss. However, consistent complaints against the customer service employee to the immediate supervisor and then on up the ladder will get results. The ball is in the consumer's court today! They can be replaced! So, if you are a business owner or a government supervisor, take heed. You cannot afford NOT to provide "quality" customer service.
The business world has changed and hopefully for the better in this respect. There are so many people who have been without a job for so long that they would be glad to take a job of someone who is unfriendly and unhelpful. Maybe soon we will even be hearing advertisements saying "the customer is always right"!
Source:
Sharon Adams:
link
Article Content: Customer Service Class
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us for a free consultation on how we can best service your
training needs.
