Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
In a Recession Every Company is a Service Business - Customer Service Class Counts
Have you noticed that customer service in many small businesses in your area has improved? Have you considered why this is? One explanation maybe that we are in a recession and small businesses once again might fight for every dollar and that means they must deliver excellent customer service. Interesting how things change isn't it? In a recession, every small business is in the customer service business, it's when customer service counts the most. But why can't customer service be universal or perpetual, no matter what the economy is doing?
Why is it that many small businesses only remember your name when the going gets tough for them? I mean how many times have you walked into a store to buy something and some teenager is behind the counter talking to their friends on the phone, rather than assisting you with their full attention? Have you noticed that this sort of bad customer service is happening less and less lately? It definitely has to do with the economy and slumping sales for small businesses.
Those in the service business realize that customer service is paramount. Of course, they better if they are to service their customers. In a recession, it does not matter if you sell business to business, sell online or have a brick and mortar store selling products, if you do not give your customers customer service, then your competition will. And in a recession they will probably offer to do it for less and during tough times consumers will migrate if you do not have world class customer service. Think on this.
Source:
Lance Winslow:
link
Article Content: Customer Service Class
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us for a free consultation on how we can best service your
training needs.
