Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Improving Customer Service With New Customer Service Courses
You wouldn't expect Gordon Ramsay to produce amazing food using a toaster; or Cristiano Ronaldo to score 30 goals a season wearing Wellington boots.
Similarly, if your customer service staff are going to deliver outstanding customer service that makes a real difference to your business, you must give them the right tools for the job.
Customer service qualifications help employers of all sizes do just that. Customer-facing customer service staff are on the frontline for many organizations, from retail to restaurants, pubs to passenger transport, hotels to historic houses. Their performance makes the crucial difference to customers' experiences: turning the good into outstanding; transforming difficult situations and restoring customer satisfaction; and resulting in your customers becoming advocates of your brand.
The tourism sector, responsible for more than two million jobs in Britain, welcomes customers every day, whether overseas visitors or domestic and local clientele, looking after them throughout their interaction with your business.
Finding the right training course is a challenge, given the often temporary and transient nature of seasonal workforces; the difficulties of investing in customer service staff time out of the workplace; and the tight margins to which the tourism and hospitality industries operate in the current market, with reduced consumer discretionary spend. Practical, highly accessible courses makes a difference to performance from day one.
Courses can lead to a formal customer service qualifications like the City & Guilds Level 2 Award in (Customer Service) (QCF), accredited on the National Qualifications Framework, with a multiple choice questionnaire following the course.
It offers many people the first opportunity to gain formal recognition of the skills used in their daily job. Gaining a nationally-recognized qualification rewards customer service staff, giving them recognition and proving they have transferable skills to help their future career. By evidencing that customer service staff have fully engaged with the training and developed a real understanding of the key principles of customer service, businesses can start set effective, consistent benchmarks for how they deal with customers.
Courses can be designed for customer service staff in a huge variety of job roles, from front desk and ticket sales onwards, in businesses like hotels, visitor attractions, restaurants, pubs, Tourist Information Centers, leisure centers, retail, passenger transport (such as coaches, buses, rail), theatres, concert halls and arts venues and more.
Many organizations can benefit from Customer Service Training that will provide a better experience for their clients whether they are client facing or only ever speak to customers on the phone or via email. The many ways we can communicate with our customers nowadays mean that it is even more important that we get the customer to return time and time again. Often, you can exceed the client’s expectations by doing the simple things well like being polite. But formalizing these skills into qualifications can be better for both customers and customer service staff alike.
In this current economic climate can you afford not to provide your customer service staff with the motivation and direction learning skills that lead to nationally recognized qualifications like City and Guilds can give?
Investigate your next Customer Service Training move and see how it can boost your business.
Source:
Elaine Pearce:
link
Article Content: Customer Service Courses
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us for a free consultation on how we can best service your
training needs.
