Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Improve Customer Service Seminars - Choose the Right Point of Sale System
If you run a retail store, there are a number of customer service issues that may occur on a daily basis. This can be anything from checking what's in stock for a customer, ringing up an item in a timely manner, and dealing with returns or exchanges. All these issues, if handled correctly, can leave the customer satisfied and ready to return and shop again. The one thing to take into account is that no matter how personable your sales force is, without the right tools they will not be able to satisfy the needs of customers quickly and effectively. This is where a point of sale (POS) system will come in to save the day.
A POS system can be used for all aspects of a retail store, an important part of which is customer service. The main customer service issue that a POS system will streamline is the one that gave it its name: The system will allow store customer service employees too swiftly and effortlessly ring up customer items, ensuring that there is no confusion in the entire transaction. The system also prints a detailed receipt so that both parties know exactly what items were purchased. If necessary, this can be used to make the return process pain-free because not only can the return policy be printed on the receipt, but there will also be no confusion about what item the receipt refers to.
There are also some less obvious ways that a POS can benefit a retail store's customer service department. For example, the inventory control that the system provided can help a worker quickly respond to questions about products on hand. If a customer is wondering if an item is in stock and customer service employee can inform them of availability and put an item on hold if necessary without leaving the checkout. This removes any need to check inventory by scouring the sales floor or stock room, which would turn a simple query into an ordeal and leave customer service workers distracted from their jobs for longer than necessary.
Other customer related benefits of a POS system have to do with the customer directory. When someone purchases from the store, they can also give their contact information. This can be used in a number of customer service related issues. If a customer requests to special order an item, the POS software will keep the contact information readily available. The system also allows you to track the spending habits of different customers, who can then be rewarded for their loyalty. These are all great examples of how a retail point of sale can be used as a tool for effective customer service as well.
Source:
Yuliya Polovinchik:
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Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
