Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
How To Increase Profits and Grow Business!
Fantastic Customer Service Seminars
The business world is changing. One thing will likely remain constant; customer service is critical to business success. At no time is this fact more apparent than in difficult economic times when consumers spend less money. During these tough economic times consumers look for greater value when they do spend money. Research confirms that more often than not these same consumers who are looking for greater value will spend more money buying products and services from someone who provides them with superior customer service. Customers feel they are receiving more value for their money when they do business with people that provide them superior customer service.
The important point to remember here is value. Value will always be important regardless of the economy. Fantastic customer service is the key to defining and adding value. Value is what distinguishes you from your competition and you must be ready to add value to every purchase your customers make. You must be ready to do just about whatever it takes satisfy your customers and keep them happy. They are your customers and you need to provide them value so that they do not take their business elsewhere.
Fantastic customer services starts with knowing your own products and services and then knowing what your customers want. When you know what your customers want you can use your knowledge and expertise to ensure they are provided the products and services that satisfy their desires. The best way to find out what your customers really want is to specifically ask each of them. Do not simply assume you know what they all want and need. Use the information you obtain to help satisfy your customers on a personal level. These efforts will pay off time and time again in the future and become part of your marketing and branding tactics.
While almost every business in our society emphasizes customer service; you must do something with your own customer service that will make you stand out from the crowd. Start with listening. Listening will give you the added knowledge that enables you to personalize your service and satisfy each of your customers on a different level. When you go beyond basic customer service and focus on customer satisfaction you will build that personal relationship with your customers that create loyalty and brand recognition that will distinguish you from your competition.
With customer loyalty and brand recognition you will begin to expand your growth and profit potential from the repeat purchases your customers make. Successful businesses generally generate 80% of their revenue from 20% of their customers. In theory, it's not the first sale that's the most important but the potential relationship that develops with that customer that will keep them coming back. The repeat business and subsequent referrals that each new customer can offer a business is far more important than the single product sale. Provide your customer's great service, get them involved in your business, take an interest in them and let them help you be successful.
When you get your customers involved in your business they can often provide you other opportunities and ideas to help you increase your profits and grow your business. Who do your customers know that may benefit from your products and services? What additional products and services can you offer your existing customers? Do they know about all your products and services? Communicate with your customers and let them know all about what you are doing. Work with them to help them grow their own businesses, which will, in turn, help you grow your business.
Use your customer service techniques to help you develop your network of contacts and customers. This network of people you know and people who they in turn know is probably much larger than you think it is. These people can often be contacted and prospected with little or no monetary expenditure. Think of the knowledge and services you could provide that might be worth something to these people. Let it be known that this knowledge and/or services are just part of your normal customer service package and added value they get doing business with you.
Source:
Jim Merrick:
link
Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
