Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
How Important Are Customer Service Training Courses?
Are you a business owner? Maybe you are just a manager, but your job is important to you. One of the ways that a business can gain a competitive edge is to offer better customer service than competing businesses. There is an old saying, "If you treat someone well they will tell one person, but if you treat them poorly they will tell 10". This is very true and here are some customer service tips that will help your business excel at customer service and treating customers well.
First customer service tip, a couple of general things that make customers feel like you care. You should always have someone greet your customer within 30 seconds of entering your business. This is a customer service rule of thumb for all businesses. Also, never talk about what you cannot do for your customer. Always talk about what you can do for them.
Second customer service tip, if your business is very telephone oriented or if there are telephone conversations at all, make sure to use the customer’s name periodically during the conversation. This makes them feel comfortable and it personalizes that experience for them. Also, always smile while you are talking to them because it affects the tone that you use. You should also thank them at the end of each conversation because everybody likes to know that their business is appreciated.
Third customer service tip, when you are dealing with an irate customer you should always let them speak until they have finished. Interrupting them is rude and will only irritate them further. You should also offer to do anything within your power to make the situation better and to assure them that they are appreciated. It is important to make sure they are happy when they leave your building so that they will not only come back, but also so they do not talk about your business with a bad tone to friends.
Customer service tips also include going the extra mile by sending out thank you cards to customers, finding out about birthdays and anniversaries and sending out cards with coupons or small gift certificates for those days. If you run a company that makes large sums of money off of each or some of your customers, then gift baskets for Christmas and things of that nature are very much appreciated. The goal is to go above and beyond what the other guy might do for your customer so they will not leave you for them.
Source:
Robert Ehinger:
link
Article Content: Customer Service Training Courses
More customer service training tips...
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us for a free consultation on how we can best service your
training needs.
