Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Great Customer Service Seminars - Good Business Takes Common Sense
Great customer service is important to any business, small or big. But knowing how to deliver outstanding customer service takes common sense and a willingness to view each problem as an opportunity to build relationships with patrons and boost your good reputation.
During these tough economic times, a phrase now cliched but nonetheless still true, businesses have to be more cautious than ever about how customer service employees treat customers and careful to avoid careless attitudes toward patrons. How customer service employees are trained and the company culture-even in a small business-can greatly affect a customer's experience.
Because many service jobs are low paying, they do not attract customer service employees with a high level of education or experience. This, unfortunately, often results in customer service employees who lack personal confidence in their abilities and judgment or who have an inherent unwillingness to perform in a low income environment, customer service employees who blindly adhere to procedure to avoid personal responsibility, or as the saying goes, "cover their 'you-know-whats'".
Customer service employees and even managers of some companies like to hide behind protocol because it gives them an "out", an excuse to do the minimum. After all, they're not being paid much, so why should they go that extra mile? But when the owners or upper management finally get to look at the finances, they can see how ignoring good customer service and proper customer service employee training translates to slack sales.
Source:
Shakur Pfist:
link
Article Content: Customer Service Seminars
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Contact
us for a free consultation on how we can best service your
training needs.
